Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Cartiflex Mobility Capsules for Dogs
Cartiflex Mobility Capsules is a potent joint support supplement formulated to support joint health and mobility in dogs of all ages. Developed by the collaboration of veterinarians and scientists, this formula features a proprietary Green Lipped Mussel (GLM) oil (GFA-258) produced using a specialised extraction method. Rich in omega-3s like ETA and natural glycosaminoglycans, GSM oil supports joint comfort and cartilage health. Moreover, this extraction process offers elevated levels of phospholipids, which helps enhance the absorption of omega-3 and other essential nutrients.
The supplement further features flaxseed oil that provides ALA, a plant-based omega-3. Plus, it contains blackcurrant seed oil that adds GLA for anti-inflammatory support and promotes healthy skin and a shiny coat. With the presence of vitamin E, it helps protect cells from oxidative stress and support overall well-being. Furthermore, the inclusion of coconut oil supplies MCTs to enhance nutrient absorption and offer fast energy, while making it more palatable. Collectively, these sustainably sourced ingredients help reduce inflammation, facilitate cartilage repair, and improve mobility in dogs.
- Administer the capsules orally as per your dog’s weight or as advised by your vet.
- Capsules can be given whole or opened and mixed into food.
- Consistent use is recommended for best results.
Dosage Table:
| Dog Weight |
Loading* |
Maintain |
| Up to 20 kg |
2 Capsules Daily |
1 Capsule Daily |
| Over 20 Kg |
4 Capsules Daily |
2 Capsules Daily |
*Loading Recommendation: 14 days or as directed by your veterinarian.
- Easy-to-administer capsules
- Feature a proprietary Green Lipped Mussel (GLM) oil (GFA-258)
- Actively supports healthy joints
- Promotes mobility and flexibility
- Rich in omega-3, 6, and 9 fatty acids with MCT
- Beneficial for aging or active lifestyle dogs
- Offers the goodness of antioxidants like vitamin E
- Promotes healthy skin and coat
- Suitable to use in conjunction with NSAIDs
- Helps reduce inflammation and facilitate cartilage repair
- Facilitates superior nutrient absorption with MCT from coconut oil
- Made with ethically & sustainably sourced quality NZ ingredients
- Suitable for dogs of all ages and safe for long-term use
- Intended for use in animals only.
- Read the instructions on the label carefully before administering.
- Keep far from the reach of kids and pets.
| Target Species |
Dogs |
|
Mode of Administration
|
Oral |
| Active Ingredients (Per softgel) |
Greenshell Mussel Oil (45 mg), Flaxseed Oil (99.55 mg), Vitamin E (0.45 mg), Blackcurrant Seed Oil (80 mg), Coconut Oil (75 mg)
|
| Inactive Ingredients |
Gelatine, Water, Sorbitol, Glycerol, Caramel Colour. |
|
Brand
|
Vetralife |
Nutritional Information: (per softgel)
| Omega 3 |
66 mg |
| MCT |
62 mg |
| Omega 6 |
56 mg |
| Omega 9 |
24 mg |
| Phospholipids |
15 mg |
| GLA |
11 mg |
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