Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Pyohex Starter Pack (Pyohex Medicated Shampoo + Pyohex Medicated Conditioner)
The Pyohex Starter Pack combines Pyohex Medicated Shampoo and Pyohex Medicated Conditioner to provide a complete antibacterial skin care solution for dogs. This dual-action treatment is designed to help manage superficial dermatitis and bacterial skin infections, particularly those associated with Staphylococcus pseudintermedius. Used together, the shampoo cleanses the skin and reduces bacteria present on it, while the leave-on conditioner helps prolong antibacterial activity and support ongoing skin protection.
Pyohex Medicated Shampoo
Pyohex Medicated Shampoo contains chlorhexidine gluconate, a broad-spectrum antibacterial agent that works by disrupting bacterial cell membranes, leading to bacterial death. The shampoo helps eliminate cutaneous micro-organisms that primarily or secondarily cause dermatitis, while also removing dirt, scale and excess oils from the skin. It assists in the treatment of superficial dermatitis and helps reduce bacterial numbers associated with skin disease, promoting a cleaner and healthier coat.
Pyohex Medicated Conditioner
Pyohex Medicated Conditioner contains chlorhexidine gluconate and is specifically formulated as a leave-on antibacterial conditioner. It helps prolong the antibacterial effect of chlorhexidine shampoos and supports the management of bacterial skin infections in dogs. The conditioner aids in the treatment and prevention of recurrence of superficial dermatitis associated with infections by Staphylococcus pseudintermedius in dogs.
Shampoo:
- Thoroughly wet the dog with clean water.
- Use approximately 1 mL of shampoo per kg of bodyweight.
- Apply at several points and massage into a lather.
- Leave on for 10 minutes.
- Rinse thoroughly and towel dry.
- Use twice weekly until symptoms subside, then weekly or as directed by your veterinarian.
Conditioner:
- Apply after shampooing while the coat is still wet.
- Use approximately 1 mL per kg of bodyweight.
- Massage evenly through the coat.
- Do not rinse out.
- Allow to dry naturally.
- Complete antibacterial skin care combo for dogs
- Contains chlorhexidine gluconate for broad-spectrum antibacterial action
- Helps treat superficial dermatitis associated with bacterial infections
- Reduces bacterial numbers on the skin
- Shampoo cleanses, degreases and removes scale
- Leave-on conditioner prolongs antibacterial activity
- Helps reduce recurrence of bacterial skin infections
- Supports long-term skin health and coat condition
- For animal application only.
- Store below 30°C, out of direct sunlight.
- Use only as directed.
- Wash your hands properly after using the shampoo or conditioner.
- Do not allow your pet to lick or inhale shampoo or conditioner.
- Use with caution around the eyes.
- Keep out of the reach of kids and pets.
- After use, close it properly.
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Target species
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Dogs
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Mode of Administration
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Topical
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Active Ingredients
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Pyohex Shampoo:Chlorhexidine Gluconate
Pyohex
Conditioner:Chlorhexidine Gluconate
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Brand
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Dermcare
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