Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Fido’s Crème Conditioner for Dogs, Cats, Puppies, and Kittens
Fido’s Crème Conditioner is a rich grooming conditioner designed to leave your pet’s coat shiny, silky, and easy to manage. This pH-balanced and paraben-free conditioner features a unique blend of rich conditioners that moisturises the coat and adds a lovely gloss. It can be used after shampooing with any of Fido’s soap-free shampoos to complete a gentle and effective grooming routine.
The formula is enriched with chamomile and macadamia nut oil, which help provide extra nourishment to the skin and coat. These carefully selected ingredients help condition the fur, improving coat texture while supporting a smooth and healthy appearance.
Fido’s Crème Conditioner also leaves a pleasant crisp apple fragrance, helping pets smell fresh after bathing. Suitable for dogs, cats, puppies, kittens, and other furry pets of all ages, it is also compatible with long-term flea control products, allowing for an uninterrupted parasite protection routine. Available in 250 mL, 1 L, and 5 L packs, the conditioner offers convenient options for both home and professional grooming use.
- After shampooing your pet with any Fido’s shampoo, rinse the coat thoroughly with clean, warm water.
- Apply Fido’s Crème Conditioner to several areas of the coat.
- Depending on your dog’s size, take at least 20 mL of conditioner.
- Massage gently to distribute the conditioner evenly through the coat.
- Leave the conditioner on for at least one minute.
- Rinse thoroughly with clean water.
- Towel dry and brush the coat if required.
- Promotes a shiny, silky, and manageable coat
- Moisturises and conditions the skin and coat
- Enriched with chamomile and macadamia nut oil for added nourishment
- Adds gloss and softness to the coat
- Leaves a fresh crisp apple fragrance
- Complements Fido’s range of soap-free shampoos
- Suitable for dogs and cats of all ages
- Compatible with long-term flea control products
- Available in 250 mL, 1 L, and 5 L pack sizes
- For external use only.
- Use only as directed.
- Store in a cool, dry place.
- Discontinue use if irritation occurs.
- Avoid contact with the eyes and the insides of the ears.
- Read the instructions on the label before using.
- Close the lid properly after each use.
- Keep out of the reach of kids and pets.
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Target species
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Dogs, cats, and other furry pets of all ages
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Product Type
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Conditioner
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Active Ingredient
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Chamomile extract, macadamia nut oil
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Mode of Administration
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Topical
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Brand
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Fido’s
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