Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Fido's Fluff-Buster De-Shedding Shampoo for Dogs
Fido’s Fluff Buster Shampoo is a specialised de-shedding shampoo designed for double-coated and shedding dogs of all ages. It is ideal for breeds such as Border Collies, Huskies, German Shepherds, Golden Retrievers, Australian Shepherds, Papillons, and many other double-coated breeds. This veterinarian-formulated shampoo features a high-slip, concentrated formula that helps loosen and release dead undercoat hair during bathing, supporting the natural moulting process.
The formula also contains special ingredients that make dead hair slippery once dry, encouraging it to fall out naturally instead of remaining trapped in the coat. This helps reduce coat clumping, matting, and excessive shedding, leaving your dog’s coat looking sleeker, shinier, and more manageable with regular use. Furthermore, it allows your pet to feel more comfortable and less likely to overheat caused by dense shedding undercoats.
Fido’s Fluff Buster Shampoo is pH balanced, soap-free, paraben-free, and biodegradable, providing a gentle yet effective cleaning solution for your dog’s coat. It also features a pleasant strawberry fragrance to keep your dog smelling fresh after bathing. Developed by veterinarians, this shampoo is compatible with long-term flea treatments, allowing for easy parasite control management.
- Wet your dog thoroughly with clean, warm water, avoiding the eyes, ears, and nostrils.
- Apply the shampoo directly to the coat or dilute it in a jug for easier application on hard-to-wet, thick coats.
- Massage deeply into the coat, reaching the skin and undercoat areas, including behind the ears, under the belly, thighs, and armpits.
- Rinse thoroughly with clean water, ensuring no shampoo residue remains.
- For best results, remove excess water with a towel and dry the coat using a dryer held at least 30 cm away from the skin.
- When dry, brush the coat using a slicker brush or massage the coat while wearing rubber gloves to help release loose hair.
Note: It’s normal for the dog to lose dead coat for up to 72 hours after bathing, especially if the dryer is not used.
- Specialised de-shedding shampoo for double-coated breeds
- Helps release loose undercoat hair and support the natural moulting process
- Reduces coat clumping and matting
- Leaves coat sleeker, shinier, and easier to manage
- High-slip formula helps remove dead hair more effectively
- Helps dogs feel more comfortable by reducing heavy undercoat build-up
- Contains gentle ingredients suitable for sensitive skin
- pH balanced, soap-free, paraben-free, and biodegradable Formula
- Imparts a pleasant strawberry fragrance
- Flea treatment compatible
- Veterinarian formulated
- Made in Australia
- Available in 250 mL, 1 L, and 5 L pack sizes
- For external use only.
- Use only as directed.
- Store in a cool, dry place.
- Avoid contact with the eyes and the insides of the ears.
- Read the instructions on the label before using.
- Close the lid properly after each use.
- Keep out of the reach of kids and pets.
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Target species
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Dogs
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Product Type
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Shampoo
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Mode of Administration
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Topical
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Brand
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Fido’s
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