Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Fido’s Oatmeal Shampoo for Dogs and Cats
Fido’s Oatmeal Shampoo is a gentle, soothing cleansing solution specially developed for dogs, cats, puppies, and kittens with irritable, sensitive, or dry skin. Enriched with 2% colloidal oatmeal, a natural skin soother, this veterinarian-formulated shampoo helps calm skin that becomes red or irritated after bathing.
The mild formulation works to relieve dryness and itching, helping keep your pet comfortable while supporting healthier skin. It also helps reduce the risk of infection flare-ups by hydrating and moisturising the skin. At the same time, it gently cleans and softens the coat without stripping its natural shine and lustre.
Designed with sensitive pets in mind, the shampoo features a soap-free, pH-balanced, and paraben-free formula that is gentle enough for regular use. The biodegradable formulation offers a thoughtful grooming option that maintains coat health and comfort. Furthermore, it is compatible with oral flea and tick treatments, making grooming and parasite protection convenient for pet parents.
- Wet your pet’s coat thoroughly with warm water.
- Apply shampoo and gently massage it into the coat to create a rich lather.
- Ensure the coat is evenly covered.
- Rinse thoroughly with clean water.
- Repeat if necessary.
- Towel dry and brush the coat if required.
- Contains 2% colloidal oatmeal to soothe and moisturise sensitive skin
- Helps relieve dry and itchy skin
- Hydrates and moisturises skin to reduce risk of infection flare-ups
- Gently cleans and softens the coat for a healthy shine
- Veterinarian formulated for skin-friendly care
- pH-balanced, soap-free, and paraben-free formula
- Biodegradable formulation
- Compatible with oral flea and tick treatments
- Concentrated formula for effective use and value
- Suitable for dogs, cats, puppies, and kittens
- Proudly Australian-made shampoo
- For external use only.
- Use only as directed.
- Store in a cool, dry place.
- Discontinue use if irritation occurs.
- Avoid contact with the eyes and the insides of the ears.
- Read the instructions on the label before using.
- Close the lid properly after each use.
- Keep out of the reach of kids and pets.
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Target species
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Dogs, cats, puppies, and kittens
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Product Type
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Shampoo
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Mode of Administration
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Topical
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Brand
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Fido’s
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