Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Petway Petcare Aroma Care Conditioner for Normal Skin for Dogs
Petway Petcare Aroma Care Conditioner is a naturally based, nourishing conditioner designed to revitalise your dog’s skin and coat while leaving behind a calming fragrance. Formulated with pure steam-distilled essential oils of lavender and chamomile, this conditioner helps soften the coat, moisturise the skin, and improve overall coat appearance.
It features chamomile that offers natural conditioning properties to soothe and hydrate the skin, while lavender adds a refreshing fragrance. This fragrance complements Petway Petcare Aroma Care Shampoo and Aroma Care Cologne Coat Gloss. Additionally, this versatile conditioner can be used alongside other Petway Petcare shampoos to enhance your pet’s grooming routine.
Its pH-balanced and soap-free formula is gentle on normal skin types and suitable for regular use. Free from phosphates, parabens, and enzymes, this biodegradable conditioner is also environmentally responsible and cruelty-free. Available in250 ml, 500 ml, 1 L, 2.5 L, and 5 L packs, the conditioner further adds to the convenience.
- Rinse the coat thoroughly after shampooing.
- Apply the conditioner as required and work into the coat, gently massaging the coat.
- Leave on for up to 4 minutes before rinsing.
- Or, after working into the coat, blow dry the conditioner out through the coat without rinsing.
- Nourishes and revitalises the skin and coat
- Contains pure lavender and chamomile essential oils
- Helps soften and moisturise the skin
- Improves coat appearance and manageability
- Leaves a pleasant aromatic fragrance
- pH-balanced and soap-free
- Free from phosphates, parabens, and enzymes
- Offers low allergen fragrance
- Biodegradable and environmentally responsible
- Not tested on animals
- Can be used with Aroma Care Shampoo and Cologne Coat Gloss
- Compatible with other Petway Petcare shampoos
- Suitable to use on animals with all skin types unless allergic to essential oils
- For external use only.
- Use only as directed.
- Store in a cool, dry place.
- Avoid contact with the eyes and the insides of the ears.
- Read the instructions on the label before using.
- Do not use if your pet is allergic to essential oils.
- Close the bottle properly after each use.
- Keep out of the reach of kids and pets.
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Target species
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Dogs
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Product Type
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Conditioner
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Mode of Administration
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Topical
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Brand
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Petway Petcare
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