Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Aristopet Catnip Spray is formulated to encourage play and exercise in your cat. It contains catnip oil, which helps keep your cat happy and relaxed. Catnip spray is easy to use and best applied to your cat’s toys, scratchers, or bedding. Along with stimulating play in some cats, it can also have a calming effect and discourage anti-social or destructive behaviour. This natural, highly potent solution is non-toxic, safe, and found to be most effective in young adult cats.
How does it work?
The Aristopet Catnip Spray is formulated with concentrated catnip oil. The active ingredient present in the catnip plant is nepetalactone, which has been carefully extracted from the leaves to create this spray. It is non-addictive, natural, and harmless. This active ingredient promotes feelings of calmness and relaxation in cats and stimulates play and exercise.
- Shake well before use.
- Hold spray 20 – 25 cm away from object being sprayed.
- Apply a light mist.
- Apply every 2 – 3 days or as required.
- Stimulates and encourages your cat to exercise and explore, and play
- Calms your cat, and discourages antisocial and destructive behaviour
- Made with concentrated catnip oil – all natural
- For everyday spray application to toys, scratching posts, crates, bedding, etc.
- The spray bottle makes it easy to apply a light, even spritz to objects
- Nontoxic, harmless, non-addictive and natural
- Keep container tightly closed.
- Store it in a cool, dry and well-ventilated place.
- Keep out of reach of children.
- Do not eat, drink or smoke when using this product.
Species: Cats
Mode of Administration: Topical
Ingredients: : Catnip plant (Nepata cataria) extract
Manufacturer: Masterpet
Brand: Aristopet
