Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Vet's Best Nature's Health Care Ear Relief Wash + Dry Kit for Dogs
Vet's Best Ear Relief Wash + Dry Kit offers an effective two-step ear care system designed to gently clean, soothe, and protect your dog’s ears. This complete kit combines an effective cleansing wash with a moisture-controlling dry formula to help relieve itching, reduce odour, and maintain overall ear hygiene.
These formulas are enriched with carefully selected natural ingredients such as aloe vera, chamomile, tea tree oil, echinacea, calendula, and clove oil to calm irritation and support ear health. The Ear Relief Wash helps remove dirt, wax, and debris while soothing red, raw, and itchy ears. On the other hand, the Ear Relief Dry absorbs excess moisture to help keep ear canals dry and extend the time between cleanings.
Both solutions are alcohol-free and non-stinging, making them gentle and comfortable for regular use. Ideal for dogs prone to ear irritation, odour, or moisture build-up, this easy-to-use system provides lasting freshness and comfort.
Step 1: Ear Relief Wash:
- Shake well before use.
- Apply directly into the ear canal opening or use a soaked cotton ball for sensitive dogs.
- Gently massage the base of the ears to distribute the solution.
- Wipe away excess liquid and debris with a soft tissue or cotton ball.
- Allow your dog to shake their head to help remove loosened debris.
- Repeat regularly as needed to maintain clean, itch-free ears.
- Also use after bathing or swimming.
Step 2: Ear Relief Dry:
- Shake well before use.
- Apply a pea-sized amount to clean ear openings.
- Spread a thin layer using a finger, cotton ball, or soft towel.
- Massage the base of the ears to distribute.
- Allow the cream to dry into a soft powder.
- Repeat the application following regular ear cleanings for ideal hygiene.
- Also great to use after bathing or swimming.
- Two-step system for complete ear cleaning and moisture control
- Helps relieve itching, irritation, and discomfort
- Effectively removes dirt, wax, and debris
- Controls ear odour
- Helps keep ear canals free of excess moisture
- Extends time between ear cleanings
- Made with natural ingredients like aloe vera, chamomile, and tea tree oil
- Alcohol-free, gentle, and non-stinging formulas
- Suitable for routine ear care and maintenance
- For external use only.
- Use only as directed.
- Store in a cool, dry place.
- Avoid contact with eyes or the insides of the ears.
- Read the instructions on the label before using.
- Keep out of the reach of kids and pets.
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Target species
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Dogs
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Product Type
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Ear Relief Wash & Dry Ear Cleaner Kit
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Active Ingredients
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Ear Relief Wash: Yucca, Aloe Vera, Chamomile, Tea Tree Oil, Clove Oil and
Echinacea.
Dry Ear Relief: Yucca, Aloe Vera, Chamomile, Tea Tree Oil, Silica and Echinacea.
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Brand
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Vet’s Best
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