Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Petway Petcare Clarifying Shampoo For Extra Deep Cleansing And Degreasing
Petway Petcare Clarifying Shampoo is a professional-strength, naturally based formula designed for extra deep cleansing and degreasing. It effectively removes dirt, grime, excess sebum, fats, and oils without stripping the coat or skin of essential natural oils. Made with gentle, cosmetic-grade plant-derived surfactants and natural conditioning agents, this shampoo leaves the coat fresh, revitalised, and manageable. Free from solvents, sulphates, and harsh preservatives, the formula uses only natural fruit and vegetable extracts. It is ideal for general cleansing, clarifying washes, or targeted spot cleaning.
Home Bath:
- Shake well before use.
- Wet your dog’s coat with fresh water, apply shampoo as needed, and massage to create a rich lather.
- Rinse thoroughly.
- Towel or blow dry, then brush or comb the coat.
- Avoid contact with the eyes.
Salon Bath:
- General Clean: Dilute up to 30:1 with warm water.
- Clarifying Clean: Dilute up to 10:1 with warm water.
- Spot Clean (ears and grease spots): Use neat.
- Apply, lather well, rinse thoroughly, and blow dry. Avoid eyes.
Hydrobath:
- Add 5mL per litre of water.
- Massage through the coat, rinse well, and blow dry.
- Avoid contact with eyes.
- Provides extra deep cleansing and degreasing
- Removes dirt, grime, oils, and sebum effectively
- Gentle on skin and coat and does not strip natural oils
- Uses plant-derived surfactants with conditioning properties
- Free from sulphates, solvents, and harsh preservatives
- Offers versatile use: general cleaning, clarifying, or spot treatment
- Biodegradable and environmentally responsible
- For animal use only.
- Avoid contact with eyes; if this occurs, rinse with clean water.
- Keep out of reach of children.
| Target Species |
Dogs |
| Ingredients |
Plant-derived surfactants, Naturally sourced conditioning agents, Preservatives from fruit and vegetable extracts
|
|
Brand
|
Petway Petcare |
