Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Mavlab Settlepet Calming Powder for Dogs & Cats
Mavlab Settlepet Calming Powder is a natural supplement designed to help cats and dogs feel more at ease during stressful situations. Whether it is fireworks, thunderstorms, separation anxiety, travel, or changes at home, this gentle powder works to promote relaxation without making your pet drowsy.
It uses Lactium – a naturally sourced milk protein hydrolysate (alpha-casozepine) that has been scientifically studied for its calming properties. Unlike sedatives, Lactium helps pets stay relaxed yet alert, making it safe for both short-term events (like vet visits or grooming) and longer-term challenges (such as being home alone during workdays).
- For best results, start giving Settlepet 1–2 days before a known stressful event.
- It can also be continued safely for pets who face ongoing stress, such as regular time alone.
- It can be used for longer periods or recurring challenges.
Dosage:
Small Dogs & Cats Strength (75mg Lactium / scoop):
- <5kg: 1 scoop
- 5–10kg: 2 scoops
Medium to Large Dogs Strength (225mg Lactium / scoop):
- 10–15kg: 1 scoop
- 15–30kg: 2 scoops
- 30–45kg: 3 scoops
- 45–60kg: 4 scoops
- Helps calm cats & dogs in stressful situations like storms, travel, vet visits, grooming, boarding, and separation anxiety
- Contains Lactium, a natural milk protein hydrolysate with proven soothing effects
- Non-sedating – relaxes without making pets drowsy
- Can be used short-term or long-term if required
- Safe to use alongside other treatments (pheromones or prescribed medications – veterinarian guidance recommended)
- Suitable for pregnant and lactating pets
- Australian-made, all-natural, and well-tolerated by pets
- Easy-to-administer palatable powder
- Keep out of reach of children
- Store it in a cool, dry and well-ventilated place
- Keep container tightly closed
| Species |
Dogs & cats |
| Mode of Administration |
Oral
|
| Ingredients |
Lactium (alpha-casozepine), Maltodextrin, Magnesium Stearate |
|
Brand
|
Mavlab |
